Student Counselling Service Manawatu

Welcome to the Student Counselling Service

We assist students to minimise the impact of emotional or psychological difficulties on academic achievement, through the provision of a range of services.

Currently all services are free of charge to all enrolled students whether Domestic, International or Distance Students.


Emergencies: If you need to see someone in an emergency, please inform the receptionist making the appointment. An emergency would include: feeling you are at risk of hurting yourself or someone else; or feeling too overwhelmed to function as you would normally.  For after hours, or alternative emergency services, follow this link for a range of options. 

Document Only SessionsWe offer thirty minute consultations with a counsellor for specific needs such as obtaining information, dealing with a specific query, asking for help to complete a form (such as a fee appeal or Impaired Performance) or to access the library of self-help books and CDs. Please bring the appropriate forms and supporting documents to the session if appropriate.

Short Term Individual Counselling: We provide one-to-one counselling if this is appropriate. If you would like to arrange an individual session you will need to come to reception and complete a triage form. For distance students please telephone (06) 350 5533 to speak with a receptionist who can assist you.

Confidentiality: All contact with staff of the Student Counselling Service is regarded as confidential within the normal professional and legal guidelines. More details can be found in the leaflet available from Reception.

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Other Services We Offer  

Workshops: We also offer a range of innovative and helpful workshops throughout the Semester which will assist all students to manage the challenges of university and academic life more effectively.

Other Resources:

  • We have a wide range of useful pamphlets across the campus (Rec Centre, Business Studies  & SSLB) as well as online resources available to all students on our counselling self-help site.
  • We also have a library with a wide range of books on common issues, can arrange referral to other appropriate agencies or to a variety of excellent on-line tools to assist you deal with the life events and emotions which impact on your studies. You might like to use a Quick Question session to discuss the range of options with one of our counsellors.
  • Aegrotat and Impaired Performance assessments are done for tests and exams

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 Emergency After Hours Services

The Student Counselling Service does not provide an after-hours service, nor do we have an on-going emergency service.

We have one Emergency appointment available each day and it can be allocated only on that day so please tell the person making the appointment if you feel you need to use this appointment.  In general this appointment is used for people who feel themselves at risk of harming themselves or someone else, or for people who are feeling so emotionally overwhelmed that they are not able to function effectively in the university environment.

Outside our normal service hours (8.30am  to 5.00pm Monday to Friday) the following Services can be contacted:

  • If you are in a Massey Hall of Residence please contact the Duty Manager on 027 2954815
  • In a mental health emergency please contact the local Mental Health Line on 0800 653 357 (or call 111)
  • Other 24-hour telephone counselling services include
    • Lifeline                         0800 543 354
    • Chinese Lifeline            0800 888 880 (Cantonese and Mandarin)
    • Youth Line                    0800 376 633
    • Samaritans                   0800 726 666

Open this PDF document for a list of Useful Contacts Useful phone numbers (43 KB)

Or look at the Ministry of Health or Family Services webpages for more information on available servies.   

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Contact Us

Manawatu Student Counselling Service, Turitea Campus, Telephone (06) 350-5533, internal ext 85533 or email

Monday to Friday 8.30 am - 5.00 pm.

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Missing Appointments

It is important that you contact us at least 2 hours before your appointment time if you cannot make your appointment.

You can phone (06) 350 5533, or email  to cancel your appointments.

Failure to contact us to cancel your appointment in time will automatically result in a Did not attend (DNA) charge of $10 being added to your account. All accounts will need to be paid in full before further appointments can be made.

The DNA charge applies to all patients.

Students failing to turn up for their booked appointments wastes resources across Student Health,  for the sake of the other students needing to use these services, your fellow peers, we strongly encourage you to take responsibility and cancel your appointments if they are no longer required.


The Counselling Service offers a range of innovative and helpful workshops. Click here to to find out more. 

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey