New information following the change in COVID-19 alert levels.


ITS manages the Massey telecommunications network, services and equipment.


Mobile phones

Mobile communication services are negotiated and coordinated by Information Technology Services (ITS) with the aim of providing cost effective and efficient services that meet the needs of University staff.


Microsoft Lync

Microsoft Lync is the latest and greatest iteration to Microsoft's VOIP communication service. In particular you can talk to people, even face-to-face meetings by using webcam and chat through instant message.


Legacy phone services

Phone services have been migrated to Microsoft Lync.


Phone directory

The staff phone directory allows you to search on first name, last name, department, extension and/or location. Searches are are not case sensitive. Results are limited to 100 for security reasons.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey