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Student Services Levy - Student Engagement

What is the compulsory Student Services Levy?

All universities in New Zealand charge Compulsory Student Services Fees, as directed by the New Zealand Government. This levy gives you access to support services that contribute to a positive student experience. At Massey University these fees are called Student Services Levies (SSL). This Levy is paid by each enrolled student, is shown on your fee statement, and is due for payment at the same time as other tuition and non-tuition fees. Information on fees, including the current scale, is available here.

Student voice 2020

How can you ensure your voice is heard?

There are a number of opportunities for all students to input. Each year the university and student associations meet to discuss the priorities regarding access to particular student services. The feedback gathered from student associations and the annual student experience survey are also taken into consideration. 

Online - All students were emailed a link to an online questionnaire in August 2020 asking for your opinion on how you would like to see the compulsory Student Services Levy allocated to the services listed. 

On campus - Students on each campus were encouraged to share views during August 2020 through roving interactive feedback boards. You were able to vote by placing up to 10 sticky dots on the areas you feel are of most value to supporting your success. 

Through student associations - You are also able to put forward comments to your relevant student association:

Auckland campus Ōtehā -
Manawatū campus Turitea -
Wellington campus Pukeahu -
Distance Learning Te Ako Mai I Tawhiti -

Your feedback will be published here in September. 

How do we decide how the fees collected as Student Services Levy will be spent?

Collecting and spending the SSL money is governed by a Ministerial Direction, which is circulated to tertiary institutions by the New Zealand Government's Minister of Education. The Ministerial Direction provides students with further information about Massey’s use of the levy under designated service categories. The University places importance on encouraging a strong student voice. To achieve this we consult widely to seek feedback from students as to where they think the priorities are for the spending of the Student Services Levy prior to approval of the annual SSL budget. We achieve this by:

  • Engaging directly with students across the University to learn more about how the levy should be spent and what services are most important. Check out the poster below. 
  • Meeting throughout the year with your Massey student associations (ASA, MUSA, MAWSA, M@D) as an important means of seeking input and feedback from students.
  • In August each year the University liaises with student presidents over the following year’s priorities for the Student Services Levy budget. This involves a Service Level Agreement between the University and your student associations so that associations are funded appropriately to deliver particular services to all students, and ensures that the services delivered are important to student success at Massey.
  • Previous year's suggestions are available below for students to view. 
Check out 2020 allocations
SSL 2020 How is the compulsory Student Services Levy allocated.pdf (623 KB)

Reporting and decision making requirements

New Zealand Government's Tertiary Education Commission (TEC) has produced a compulsory student services fees guide. This document outlines ways for tertiary institutions to comply with the Ministerial Direction. 

The University is required to report the SSL income and expenditure in its annual accounts, and the relevant section covering the compulsory student services fees is in the University’s Annual Report (2019 page 112). Any SSL surplus is carried forward to the following year to be used solely for the provision of student services.

Student voice 2019

Internal students were encouraged to share their views during July/August 2019 through roving interactive feedback boards on each campus. You were able to vote by placing up to 10 sticky dots on the areas you felt were of most value to supporting your success. The feedback boards were rotated around student central areas on all campuses with Student Services team members, in collaboration with students, manning the boards to personally engage and explain the process and encourage productive conversations. 1,901 dots were placed by internal students on boards roving around Auckland, Manawatū and Wellington campuses.  

Distance students were emailed in August 2019 with a link to an online survey asking for your opinion on how you would like to see the compulsory Student Services Levy allocated to the services listed. 532 responses to the online survey were received from Distance students voicing their opinion.  

Check out what students thought in 2019
SSL 2019 student feedback poster.pdf (1,216 KB)

Student Services | Ngā Ratonga Tauira

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