Frequently Asked Questions for the labs

Having trouble in the labs or want to know a bit more about them? — have a look at our FAQ's below. If we don't have an answer to your question, Contact ITS.

Check if a lab has the equipment you'll need

To quickly check if a lab has the equipment you need (projector or other AV gear), have a look at our handy guide.


What power saving measures are being taken in the lecture theatres and labs?

ITS have deployed sleep mode on Windows (excluding lecture theatre computers) and specific Mac computers to save power in all the shared student computer labs including general labs, Computer Zone (Wāhi Rorohiko), and the specialist labs managed by ITS. This allows computers to be put into a sleep state after 20 minutes of inactivity.

Wake-on-LAN (WOL) is also enabled allowing the computers to be woken up either by pressing the power switch on the front of the computer or by special packets sent across the network during maintenance.

Important note: No computers or Audio/Visual equipment should be powered off by users of the equipment.

Note: When computers wake from sleep mode, there will be a slight delay for them to become fully responsive. Please wait 10 seconds before logging in for the system to be fully responsive.

During planned outages, breaks, and holidays, ITS teams work together to switch off all IT equipment in the labs and lecture theatres.


Audio/Visual Equipment:

Rooms with touch panels are programmed to switch off the data projectors and lights after 15 minutes of inactivity and to power down all the integrated audio visual equipment to a ready mode after 60 minutes of inactivity.

Rooms without touch panels but which have motion sensors installed are programmed so all lights are switched off after a period of 15 minutes of no movement.

Are all Windows computers set to sleep mode?

Windows computers located in Information Commons, general labs, and some specialist labs have been set to sleep after 20 minutes of inactivity.

Why aren't all the Mac Computers set to Sleep Mode?

Sleep mode has been enabled in all the shared Mac labs with a few agreed exceptions. The problem faced with Macs going into sleep mode is that there is no reliable way of remotely waking them. For routine maintenance which is carried out remotely by ITS, support staff will wake the computers manually when required.

Note: When waking Mac computers from sleep mode, it can take up to 10 seconds from the time that a key is pressed or the mouse moved for the Mac to connect to the network. To avoid issues with logging in, please wait 10 seconds for the Mac to be in a ready state.


Can Adobe Connect be installed on lab computers?

Adobe Connect is not licensed for use in the shared labs.


Can Adobe Presenter be installed on the lab computers?

Adobe Presenter is not licensed for use in the shared labs.


Can Skype be installed on the lab computers?

Skype is not currently installed in all the labs however we are conducting trials for its use. For labs that do have Skype, you will need to bring your own web cams and headsets.

Since Skype is not an approved application, ITS will not provide support for usage.


Can students request software for the lab computers?

Only paper coordinators can request software for the labs. Students should contact their paper coordinator for software requests.


How long does it typically take for a lab computer to start up?

It should take no more than a minute for the computer to start up from complete shutdown.

How long does it take to log into a lab computer?

It should take no more than a minute to log into the computer — from the logon screen to desktop and in a ready to use state.


Where can I find information on the Audio Visual equipment in the Teaching Rooms?

The ITS Video Conferencing, Multi Media and Audio Visual webpages have more information about the Audio Visual equipment in the Teaching Rooms.


Where can I find information on the Video Linked Teaching rooms?

See the ITS Video Linked Teaching webpages for information on booking a VLT room and technical information — or the NCTL Video Linked Teaching webpages for academic support and professional development.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




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