Saving your work in the labs

Files may be saved to your Home drive (which is backed up each night) or to your own portable storage device (e.g. USB drive)

We recommend that you back up your files to a safe location, such as your Home drive — USB drives are frequently lost. You should also save work regularly during each session, since at times there may be unexpected network disruption.

All unsaved files will be deleted when you log off (this includes any files saved to the desktop).

If you wish to save documents received by email, click on "Save" rather than "Open" when you are prompted to download the attached file, otherwise you may lose your document.


Home drive

Each student is allocated 50MB of disk space on one of the ITS servers to save work to. This space is available to you whenever you login to a lab.

Navigate to your home drive (H:)

To navigate to your home drive:

  • Double-click the Computer or network drive icon on the desktop. Your home drive is listed as your Student ID.

  • When saving work to your home drive, select the ‘Save As’ option and save to your Student ID.

  • Do not select the ‘save’ option as your work will be saved to the local drive of the computer. Each time you log out, the computer will reboot and any work you have saved to the local drive will be lost.

  • If you have trouble finding your home drive — please Contact ITS for assistance.


USB/External HDD drives

All Windows PCs and Macs have USB ports for connecting external drives.

  • Some drives may not work in the labs as not all drivers have been loaded.
  • If your drive is Windows certified, it should on the lab computers.

Additional Information

When using PCs and Macs, you should be cautious when naming files:

  • File names should not exceed 31 characters in length.

  • Some applications do not automatically recognise or interpret files used between applications on a PC or Mac.

  • For the majority of common applications, a Mac or PC application should recognise the file and open it automatically. For example: a filename with .doc applied will be recognised as a Microsoft Word application file and will open automatically. If not, check the file structure.

  • It may be possible to open the file after running the application and using File> Open command to select and open the file.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey